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Customer Satisfaction

REFUND AND CANCELLATION POLICY

Last Updated: August 5, 2026 • CreaAdz Digital Product Terms

Digital AI Video Ads Purchase Notice

Upon completing a Transaction, you are entering into a legally binding agreement to purchase digital AI video ads.

Cancellations: Only allowed if the video generation process has not commenced.
Refunds / Revisions: Only applicable if the delivered AI video ad does not materially match the original script.
Timeframe: Requests must be submitted within 3 days of delivery to support@creaadz.com.

1. Order Cancellations

Due to the automated nature of our AI video generation pipeline at www.creaadz.com, computational resources (GPUs, voice synthesis engines, and script algorithms) are allocated immediately upon transaction confirmation.

  • Pre-Generation Cancellation: If you submit a cancellation request prior to the start of video processing, a 100% full refund will be granted.
  • In-Progress Generation: Once script rendering or AI video processing has commenced, cancellations cannot be processed for that job.

2. Refund & Revision Eligibility Criteria

We stand behind the quality of our AI video ad output. A full/partial refund or free video revision is applicable under the following conditions:

Material Script Mismatch: The delivered video ad deviates significantly from the prompt/script supplied by the user (e.g., missing critical voiceover sentences, incorrect product name, or corrupted rendering).
System Technical Failure: The video file fails to render, exports as corrupted audio/video format, or cannot be downloaded from the user dashboard.

3. Non-Refundable Scenarios

Refunds will not be issued in the following instances:

  • Change of mind after the AI video generation process has finished.
  • Inaccurate, incomplete, or misspelled input data provided by the User during order submission.
  • Subjective dissatisfaction with visual aesthetic choices when the video accurately matches the submitted script.
  • Requests submitted after the strict 3-day delivery window has elapsed.
  • Ad account rejections or performance outcomes on social media platforms (Meta, TikTok, Google), as platform approvals depend on external third-party ad policies.

4. How to Request a Refund or Revision

To initiate a request, please follow these steps within 3 days of receiving your video:

  1. Send an email to support@creaadz.com from your registered email address.
  2. Include your Order ID / Transaction Ref Number in the subject line.
  3. Provide a brief explanation detailing how the delivered AI video ad materially differs from your submitted script, along with screenshots or timestamp references.

5. Refund Processing Timelines

Once your request is received, our support team will evaluate the submitted script against the generated video render within 24–48 hours.

If approved, refunds will be credited back to your original payment method (Credit/Debit Card, UPI, Netbanking, or Wallet) within 5–7 business days depending on your banking provider.

Need Assistance with an Order?

Submit your request within 3 days to support@creaadz.com.

Contact Support